This Privacy Notice for Welbe.net Pte Ltd (“we,” “us,” or “our”) explains how and why we may access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

1. Visit our website at https://welbe.net or any of our websites that link to this Privacy Notice.
2. Use our online marketplace. Our e-commerce platform acts as an online marketplace connecting professionals and customers. Professionals can offer and sell their services online, while customers can browse, purchase, and engage with the services provided. We facilitate these interactions by providing a secure, user-friendly platform that supports communication, transactions, and service delivery.
3. Engage with us in other related ways, including sales, marketing, or events, or emails and social media channels.

• When we use the word “provider” or “service provider,” with that we also mean professionals who provide services on our platform.
• Reviewing this Privacy Notice will help you understand your privacy rights and options. We are accountable for determining how your personal information is handled.
• DO NOT USE OUR PLATFORM OR SERVICE if you disagree with our policies and practices.
• Should you have any questions or concerns, you can contact us by email at info@welbe.net.

KEY POINTS

This summary provides key points from our Privacy Notice. For more details on any of these topics, please click the link in our table of contents below to find the section or details you are looking for.

1. We handle personal information when you visit, use, or navigate our Services. The processing depends on how you interact with us and the Services, the choices you make, and the products and features you use.
2. We do not collect any information from third parties.
3. We might share information in certain circumstances and with designated third parties.
4. We do not process sensitive personal information. Some information may be considered "sensitive" or “special” in certain jurisdictions, such as your racial or ethnic origins, sexual orientation, and religious beliefs.
5. We handle your information to deliver, enhance, and manage our Services, interact with you, ensure security and prevent fraud, and adhere to legal requirements. Additionally, we may process your information for other purposes with your consent. Your information is processed only when we have a valid legal reason to do so.
6. We have robust organizational and technical measures in place to safeguard your personal information. However, no method of electronic transmission or storage technology can be entirely secure 100%, and we cannot guarantee that hackers, cybercriminals, or other unauthorized third parties will not breach our security and unlawfully access, steal, or alter your information.
7. Depending on your geographic location, applicable privacy laws may grant you specific rights concerning your personal information.
8. The easiest way to pursue your rights is by contacting us. We will review and respond to any request in compliance with applicable data protection laws.

TABLE OF CONTENTS

1. Information We Collect
2. How We Use Your Personal Information
3. Legal Bases for Processing Your Information
4. With Whom and When We Share Your Personal Information
5. Our Stance on Third-Party Websites
6. Use of Cookies and Other Tracking Technologies
7. Managing Your Social Logins
8. Retention of Your Information
9. Ensuring the Security of Your Information
10. We Do Not Collect Information from Minors
11. Your Privacy Rights
12. Do-Not-Track Feature Controls
13. United States Residents Specific Privacy Rights
14. Other Regions Specific Privacy Rights
15. Information Collection and Responsibility
16. Data Retention Policy
17. Professionals’ Responsibility for Recordings and Third-Party Data Handling
18. Customer Data Protection Policy for Professionals on Our Platform
19. Updates to This Notice
20. Contact Us About This Notice
21. You Can Review, Update, or Delete the Data We Collect From You
22. User Responsibility for Data Requests
23. Do Not Sell My Personal Information

1. Information We Collect

All personal information you provide to us must be accurate, true, complete, and up to date. You are responsible for notifying us of any changes to your personal information. We gather personal information that you willingly and voluntarily provide when you register on the platform, use our Services, show interest in learning about us or our products and Services, participate in activities on the Services, or reach out to us directly. The type of personal information we collect depends on the nature of your interactions with us and the Services, your preferences, and the products and features you engage with. The information we may collect include:

• Names, usernames and email addresses
• Mandatory details from customers such as date of birth, country, state if in the US.
• Address only if it is required for payment details
• Optional details from customers such as images, interests, and experiences.

Details we collect from Professionals

• Business details from professionals including phone number, address, business name, working status, link to the website, link to the social media(s), certificate, yes/no answer for tax obligation, and liability insurance.
• Professionals profile details including education and certificates, years of experience, languages, expertise and specialization, work history, bio, about me, and image.

Other Details

• Payment Information: If you choose to make a purchase, we may collect the necessary details to process your payment, such as your payment instrument number and the security code linked to it. All payment data is securely handled and stored by Stripe. You may refer Stripe privacy policy here https://stripe.com/privacy.
• Social Media or Email Login Information: We may offer you the option to register with us using your existing social media account details, such as your Facebook or other social media accounts. If you choose this registration method, we will collect certain profile information from the social media provider, as outlined in the section "How We Use Your Personal Information."
• Sensitive information: We, as the platform, do not collect or process sensitive information. If you voluntarily provide sensitive information to a professional, we cannot ensure or guarantee how that information will be managed by the professional.
• We might collect the following information from professionals, either through their own or third-party websites or social media, for the purpose of contacting them to present the platform and invite them to join: email address, name, country, and website URL.

2. How We Use Your Personal Information

We process your information to provide, improve, and manage our Services, communicate with you, ensure security and prevent fraud, and comply with legal requirements. We may also process your information for additional purposes with your consent. The processing of your personal information occurs for various reasons, depending on how you interact with our Services, including:

1. Facilitating account creation and authentication, managing user accounts. We process your information to enable you to create and log in to your account, and to maintain its functionality.
2. Protecting vital interests. We may process your information when it is necessary to protect someone's vital interests, such as preventing harm.
3. Protecting our Services. We process your information as part of our efforts to ensure the safety and security of our Services, including fraud prevention.
4. Delivering and facilitating services to you. We unformation to provide the services you request.
5. Fulfilling and managing orders. We process your information to handle your orders, payments, returns, and exchanges made through the Services.
6. Enabling user-to-user communications. We may process your information if you choose to use any of our features that allow communication with other users.
7. Responding to inquiries and providing support. We process your information to respond to your questions and resolve any issues you may have.
8. Sending administrative information. We use your information to send details about our products and services, updates to our terms and policies, and other relevant information.
9. Sending marketing and promotional communications. We process your personal information for marketing purposes, provided this aligns with your preferences. You can opt out of receiving these marketing emails at any time.
10. Delivering targeted advertising. We process your information to create and display personalized content and advertisements based on your interests and location.
11. Analyzing usage trends. We use information about how you interact with our Services to better understand usage patterns and improve our offerings.
12. Evaluating the effectiveness of our marketing and promotional efforts. We use your information to enhance our marketing campaigns so they are more relevant to you.
13. Requesting feedback. We use your information to ask for feedback and to contact you about your experience with our Services.
14. Contacting professionals. We may contact professionals regarding their profile or services on the platform, social media or blog posts, collaboration opportunities, or other platform-related matters.

3. Legal Bases for Processing Your Information

We process your personal information only when we have a valid legal basis to do so under applicable law. This may include your consent, legal obligations, providing services, fulfilling contractual obligations, protecting your rights, or legitimate business interests.

For individuals in the EU or UK: the General Data Protection Regulation (GDPR) and UK GDPR, we must outline the valid legal bases we rely on for processing your personal information. The legal bases may include:

1. Contract Performance: Processing your information may be necessary to fulfill our contractual obligations with you, such as providing our Services or at your request prior to entering into a contract.
2. Permission: We may process your information if you have given us explicit permission to use it for a specific purpose. You have the right to withdraw your permission at any time.
3. Vital Interests: We may process your information when it is necessary to protect your or another’s vital interests, such as addressing threats to safety.
4. Legal Obligations: We may process your information to comply with legal obligations such as cooperating with law enforcement or regulatory agencies, or for exercising or defending our legal rights. This may include providing information as evidence in litigation.
5. Legitimate Interests: We may process your information when it is reasonably necessary to achieve our legitimate business interests, as long as these interests do not outweigh your rights and freedoms.

• Understanding user interaction with our products to enhance experience.
• Diagnosing technical problems and preventing fraud.
• Analyzing Service usage to improve engagement and retention.
• Developing and displaying personalized advertising content.
• Sending information about special offers and discounts on our products and services.
• Supporting marketing activities.

For individuals in Canada: Permission: We may process your information if you have given us explicit permission to use it for a specific purpose. You have the right to withdraw your permission at any time. In exceptional situations, we may process your information without your consent under certain circumstances:

1. If the information is publicly available and specified by regulations.
2. If the collection is solely for journalistic, artistic, or literary purposes.
3. If the information was produced by an individual during their employment or profession and its collection aligns with those purposes.
4. If disclosure is required by subpoena, warrant, court order, or similar legal processes.
5. For business transactions provided specific conditions are met.
6. If the collection is clearly in the interests of an individual and consent cannot be obtained promptly.
7. If it is reasonable to expect that collecting and using the information would compromise its availability or accuracy, and this is necessary for investigating a breach of an agreement or Canadian law.
8. For investigations and fraud prevention.
9. If the information is contained in a witness statement and necessary for assessing, processing, or settling an insurance claim.
10. For identifying individuals in emergencies or communicating with next of kin.
11. If we have reasonable grounds to believe an individual is, or may be, a victim of financial abuse.

4. With Whom and When We Share Your Personal Information

We may share your personal information in certain circumstances as outlined in this section and/or with the following third parties:

Business Transfer: Your information may be shared or transferred in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

5. Our Stance on Third-Party Websites

We are not responsible for the security of any information you provide to third parties, including those we may link to or who advertise on our Services but are not affiliated with us. The Services may include links to third-party websites, online services, or mobile applications, as well as advertisements from third parties that are not affiliated with us. These third parties may link to other websites, services, or applications. We do not make any guarantees about these third parties, and we will not be liable for any loss or damage caused by your use of these third-party websites, services, or applications. The presence of a link to a third-party website, service, or application does not imply our endorsement. We cannot guarantee the safety or privacy of any data you provide to these third-party sites. Any data collected by third parties is not governed by this Privacy Notice. We are not responsible for the content, privacy practices, or security policies of any third parties, including other websites, services, or applications linked to or from the Services. It is your responsibility to review the policies of these third parties and contact them directly with any questions.

6. Use of Cookies and Other Tracking Technologies

• Specific details about how we use these technologies and how you can manage your cookie preferences are provided in our Cookie Notice.
• We may use cookies and other tracking technologies to collect and store your information. We utilize cookies and similar tracking technologies, such as web beacons and pixels, to gather information when you interact with our Services. These technologies help maintain the security of our Services and your account, prevent technical issues, remember your preferences, and enable basic site functions.
• We might allow third parties and service providers to use online tracking technologies on our Services for purposes such as analytics and advertising. This may include managing and displaying advertisements, tailoring ads to your interests, or sending abandoned shopping cart reminders, depending on your communication preferences. The third parties and service providers use their technologies to deliver advertising about products and services tailored to your interests, which can appear both on our Services and on other websites.
• To the extent these tracking technologies are considered a "sale" or "sharing", including targeted advertising, under applicable US state laws, you can opt out by submitting a request as described in the section "United States Residents Specific Privacy Rights".
• Google Analytics: We may share your information with Google Analytics to track and analyze use of the Services.For more information on Google’s privacy practices, please visit the Google Privacy & Terms page

10. We Do Not Collect Information From Minors

We do not knowingly collect, solicit, or market to individuals under the age of 18, nor do we sell such personal information. By using our Services, you confirm that you are at least 18 years old or that you are the parent or guardian of a minor using our Services. If we discover that we have collected personal information from users under 18, we will deactivate the account and take steps to promptly delete that data from our records. If you become aware of any such data, please contact us at info@welbe.net.

11. Your Privacy Rights

Depending on your location in the US, the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that give you more access to and control over your personal information. You can review, change, or terminate your account at any time, depending on your country, province, or state of residence.

In certain regions (e.g., EEA, UK, Switzerland, Canada), you have specific rights granted by applicable data protection laws:

1. The right to request access and obtain a copy of your personal information.
2. The right to restrict the processing of your personal information.
3. The right not to be subject to automated decision-making.
4. The right to request rectification or erasure.
5. The right to data portability, if applicable.

You can make such a request by contacting us using the contact details provided in the section "Contact Us About This Notice". If you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority, for those in the EEA or UK, or the Federal Data Protection and Information Commissioner, for those in Switzerland.

Account Information: If you wish to review or change the information in your account or terminate your account, you can:

• Log in to your account settings and update your user information.
• Upon request to terminate your account, we will deactivate or delete your account and its information from our active databases. We may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms, and/or comply with applicable legal requirements.

Unsubscribing from marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in the emails, managing preferences from account settings, or by contacting us. You will then be removed from our marketing lists. However, we may still communicate with you—such as sending service-related messages that are necessary for account administration, responding to service requests, or for other non-marketing purposes.

Withdrawing your permission:If we rely on your permission to process your personal information, you have the right to withdraw it at any time. This will not affect the lawfulness of the processing before its withdrawal or where applicable, the processing conducted on lawful grounds other than consent.

Cookies and other same technologies:Most web browsers are set to accept cookies by default. If you prefer, you can set your browser to remove cookies and reject them. Choosing to remove or reject cookies may affect certain features or services of our Services. You may also opt out of interest-based advertising by advertisers on our Services. If you have questions or comments about your privacy rights, you can email us at info@welbe.net.

12. Do-Not-Track Feature Controls

• Most web browsers and mobile operating systems have a Do-Not-Track DNT feature that allows you to signal your privacy preference not to have data about your online browsing activities monitored and collected.
• Currently, there is no uniform technology standard for recognizing and implementing DNT signals. As such, we do not respond to DNT browser signals or any other automated mechanism that communicates your choice not to be tracked online.
• If a standardized approach to DNT signals is adopted in the future, we will update this Privacy Notice to inform you of our practices in response to such standards.
• California law requires us to inform you of how we handle web browser DNT signals. Since there is not yet an industry or legal standard for recognizing or honoring DNT signals, we do not currently respond to them.

13. United States Residents Privacy Rights

If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have specific rights regarding your personal information. These rights include the right to request access to and receive details about the personal information we maintain, correct inaccuracies, obtain a copy of, or delete your personal information. You also have the right to withdraw your consent to our processing of your personal information. These rights may be subject to limitations under applicable law. Further details are provided below. We have collected the following categories of personal information in the past twelve (12) months:

We also may collect other personal information outside of these categories through instances where you interact with us in online or mail in the context of: Receiving help through our customer support channels, Participation in customer surveys or contests and Facilitation in the delivery of our Services and to respond to your inquiries.

1. Read more about the sources of personal information we collect in the section "Information We Collect".
2. Read more about how we use your personal information in the section "How We Use Your Personal Information".
3. Read more about with who and how we share your personal information in the section "With Whom and When We Share Your Personal Information".
4. We may disclose your personal information with our service providers under a written contract between us and each provider. This disclosure is not considered a "sale" of personal information.
5. We have not disclosed, sold, or shared any personal information with third parties for business or commercial purposes in the preceding twelve (12) months and will not do so in the future.

You have specific rights under certain US state data protection laws. However, these rights are not absolute, and in some cases, we may decline your request as permitted by law. These rights include:

6. Right to know whether we are processing your personal data.
7. Right to access your personal data.
8. Right to correct inaccuracies in your personal data.
9. Right to request the deletion of your personal data.
10. Right to obtain a copy of the personal data you previously shared with us.
11. Right to non-discrimination for exercising your rights.
12. Right to opt out of processing your personal data if used for targeted advertising, sharing, or profiling that produces legal effects.

Depending on your state of residence, you may also have additional rights such as:

13. Right to see the categories of personal data being processed.
14. Right to obtain a list of the categories of third parties to which we have disclosed personal data.
15. Right to review, understand, question, and correct how personal data has been profiled.
16. Right to limit use and disclosure of sensitive personal data.
17. Right to opt out of the collection of sensitive data and personal data collected through a voice or facial recognition feature.
18. To pursue these rights, you can contact us by submitting a data subject access request, emailing us at info@welbe.net.
19. Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof of valid authorization.
20. Upon receiving your request, we will verify your identity to ensure you are the person about whom we have the information. If we cannot verify your identity from the information already on record, we may request additional information for verification and security purposes. If the request is made through an authorized agent, additional verification will be required to confirm the agent’s authority.
21. If we decline to take action regarding your request, you may appeal our decision by emailing us at info@welbe.net. We will provide a written explanation of the decision. If your appeal is denied, you may submit a complaint to your state attorney general.
22. Under California Consumer Privacy Act (CCPA) law, California residents may request information about personal data we disclosed to third parties for direct marketing purposes in the previous calendar year. Currently, we do not share your personal information in a manner that would be considered a sale under CCPA. The platform only disclose your personal information to our service providers pursuant to contracts that prohibit the service provider from using your personal information for any purpose other than those services specified in this privacy notice. To make such a request, please submit it in writing to us using the contact details provided in the section "Contact Us About This Notice".

14. Other Regions Specific Privacy Rights

Australia and New Zealand: We collect and process your personal information in accordance with the obligations and conditions set by Australia's Privacy Act 1988 and New Zealand's Privacy Act 2020. This Privacy Notice meets the requirements of these acts, outlining what personal information we collect, from which sources, for what purposes, and with whom we share it. If you choose not to provide the necessary personal information, it may impact our ability to: Provide the products or services you request, respond to or assist with your inquiries, manage your account with us, confirm your identity and protect your account. At any time, you have the right to request access to or correction of your personal information by contacting us via email at info@welbe.net. If you believe there is an unlawful processing of your personal information, you have the right to lodge a complaint.

Republic of South Africa: You have the right to request access to or correction of your personal information at any time. To do so, please contact us via email at info@welbe.net. If you are dissatisfied with how we handle any complaints regarding our processing of personal information, you can reach out to the office of the regulator in South Africa.

15. Information Collection and Responsibility

Welbe.net Pte Ltd or the platform do not control or oversee the information that professionals collect from customers through our platform or the services they provide. By using our platform, customers voluntarily share their information with professionals and acknowledge that we are not liable for any actions, omissions, or use of this information by the professionals.

16. Data Retention Policy

The platform retains custom content submitted through our platform for a maximum of 14 days. After this period, the custom content is permanently deleted and is not stored on our platform. Customers acknowledge and accept this data retention policy and understand that Welbe.net Pte Ltd or the platform holds no responsibility for the content beyond this retention period.

17. Professionals’ Responsibility for Recordings and Third-Party Data Handling

Welbe.net Pte Ltd or the platform does not manage or monitor the recordings or information collected by professionals during events or meetings through our platform, nor does it oversee the storage of such data by third-party applications. By using our platform, customers voluntarily share their information with professionals and accept that we are not responsible for how this information is collected, used, or stored by professionals or any third-party services.

18. Customer Data Protection Policy for Professionals on Our Platform

We prioritize the privacy and security of our users’ personal information. As a professional using our platform, you are required to comply with the following terms regarding the collection, use, and protection of customer data:

1. Prohibition on Marketing Use: Professionals are strictly prohibited from using any personal data of customers for marketing or promotional purposes. This includes, but is not limited to, contacting customers for promotional offers, advertisements, or any form of marketing outreach.
2. No Sharing or Selling of Personal Data: Professionals are not permitted to share, sell, or otherwise disclose any customer data to third parties. All customer information should be treated as confidential and used solely for the purpose of providing services on the platform.
3. Data Protection: Professionals must implement appropriate organizational, technical, and security measures to protect customer data from unauthorized access, disclosure, alteration, or destruction. This includes complying with all relevant data protection laws and regulations that apply to the handling of personal data, including those specific to the region where the professional is operating (e.g., GDPR, CCPA, etc.).
4. Compliance with Applicable Laws: Professionals must comply with all applicable laws regarding the collection, use, and protection of personal data. They should also ensure that their practices align with the terms of this policy and any applicable local, regional, or international data protection laws.
5. Access to Data: Professionals may only access the customer data that is necessary for performing services through the platform and must not retain or store such data beyond the duration necessary for the provision of those services.
6. Customer Consent: Professionals must obtain clear and explicit consent from customers before collecting any personal data. Customers must be informed of how their data will be used and provided with the ability to revoke consent at any time.
7. Data Breach Notification: In the event of a data breach or unauthorized access to customer information, professionals must immediately inform Welbe.net Pte Ltd and comply with all legal and regulatory requirements to notify affected individuals.

19. Updates to This Notice

We will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by a "Last Updated" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

20. Contact Us About This Notice

You can contact us about this Privacy notice or to contact our Data Protection Officer DPO by email at info@welbe.net. Company details and location: Welbe.net Pte Ltd in Singapore.

21. You Can Review, Update, or Delete the Data We Collect From You

Under the applicable laws of your country, you may have the right to request to see the personal information we collect from you, details about how it has been processed, correct any inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be subject to limitations under applicable law.

To request to review, update, or delete your personal information, please follow our Data Subject Access Request (DSAR)

protocol or contact us by email at info@welbe.net with the subject “Data Subject Access Request”.

22. User Responsibility for Data Requests

Individuals who request their personal information from Welbe.net Pte Ltd or our platform, either through email or by submitting the relevant request form, are solely responsible for the accuracy and legitimacy of their actions. Requests may only pertain to the requester’s own personal information or the profile they have created or have authorized access to. Requests for information pertaining to other individuals are subject to legal and regulatory requirements and must be handled in accordance with applicable laws. Unauthorized requests may result in legal consequences.

23. Do Not Sell My Personal Information

Please refer to the page “Do not sell my personal information” to read the complete information or how to send your request for "Opt-out of the sale of my personal information".