These Terms of Service govern your access to and use of the Welbe.net platform and services, including any content, functionality, and services offered on or through our platform and its subsidiaries (collectively referred to as "Welbe.net," "Platform," "we," or "us"). "You" or "user" refers to you as an individual user of the platform. "Customer" refers to any consumer or business, and "professional(s)" refers to freelancers or employees of the entity they represent. "Platform" refers to Welbe.net Pte Ltd, its owners, and platform administrators.
Please read these Terms of Service carefully before using the platform. By using the platform, opening an account, or accepting these Terms of Service, you agree to be bound by them, including our Payment Terms, Standards, and any additional policies, guidelines, and disclosures (collectively, the "Terms"). We recommend retaining a printed copy of these Terms for your records.
By using the platform, you agree to comply with all terms, policies, and guidelines set by the platform, including the Terms of Service, Privacy Policy and Guide for Online Video Meetings & Events. You further acknowledge that you have read and understood these terms and policies. Failure to adhere to these terms or engaging in prohibited activities may result in disciplinary actions as outlined in the "Termination and Suspension of Account" section. IF YOU DO NOT AGREE TO OUR TERMS OF SERVICE, PRIVACY POLICY, DISCLAIMER CLAUSE OR INTELLECTUAL PROPERTY NOTICE DO NOT ACCESS OR USE THIS SITE/PLATFORM. By using our platform or services, you acknowledge and consent to the transmission of communications regarding your browsing activities, app usage, and interactions on the platform to third parties who provide services through our platform.
Table of contents
1. Introduction
2. Relationship Between Us and Binding Contract Policy
3. Access and Account Requirements and Restrictions
4. Modifications to These Terms
5. Terms and Policies Regarding Liability, Risks, and Professional Services
6. Terms and Policies Regarding Services and Events
7. Purchase and Payment Terms
8. Refund and Cancellation Policy
9. Service Issue Resolution Policy
10. Dispute Resolution Policy
11. Indemnification Clause
12.Terms and Policies Regarding the Content
13. Third-Party Websites and Content
14. Platform Ownership, Usage Restrictions, and Prohibited Conduct
15. Export Law and Legal Compliance
16. Limitation of Liability
17. Disclaimer of Warranties
18. Severability Clause
19. Contact
1. Introduction
Platform Overview: Welbe.net is an e-commerce platform that serves as an online marketplace, connecting professionals and customers. Professionals can offer and sell their services online, while customers can browse, purchase, and engage with the services provided. We facilitate these interactions by providing a secure, user-friendly platform that supports communication, transactions, and service delivery. Customers are guided on how the platform works on the “How It Works” page, and professionals are guided on the “Guide for Professionals” page. Our platform operates primarily in English. However, professionals may offer services in additional languages to accommodate their customers. Nevertheless, English remains the mandatory language for all platform-related communications and transactions.
Professionals’ Status: The professionals’ who offer services on our platform are not employees of the platform. Professionals operate as independent businesses with their own responsibilities, professional can be e.g. freelancers, entrepreneurs or companies. The relationship between professionals and the platform is that of service provider and marketplace, with professionals maintaining autonomy over their business operations, service offerings, and interactions with customers. All professionals on the platform are required to agree to and comply with the platform’s Terms for Professionals.
Company Details
Company Name:
Business ID:
Business Activity:
Address:
Website:
Email:
2. Relationship Between Us and Binding Contract Policy
By using our platform and services, you agree to enter into a legally binding contract with us, governed by these Terms of Service. These Terms constitute the entire agreement between us regarding your use of the platform, and supersede any prior agreements or discussions related to the platform or services. You acknowledge that no joint venture, partnership, employment, contractor, or agency relationship is formed between us through these Terms. Our Terms are a binding contract that governs your relationship with us while using the platform. If you are using the platform on behalf of a company, organization, or other legal entity, you confirm that you have the authority to bind that entity to these Terms.
3. Access and Account Requirements and Restrictions
3.1 Age Requirements: Users must be at least 18 years old to register for and use the platform. By creating an account or utilizing the platform’s services, you confirm that you meet this age requirement. Person under 18 years old are not permitted to register on the site.
3.2 User Policy and Compliance: By using our Services, you affirm and warrant that:
3.3 Account Restrictions, Suspension, and Termination: The platform reserves the right to impose restrictions or suspend accounts to ensure compliance and address concerns, including but not limited to:
If any provided information is found to be false, inaccurate, or incomplete, the platform reserves the right to take corrective actions as deemed necessary. We reserve the right to modify, reclaim, or remove any username deemed inappropriate, obscene, or objectionable at our discretion.
3.4 Account Security and Responsibility: It is the responsibility of each user to protect their account, including their password and login details. The platform does not ask for or store user passwords. If someone else uses your account, the platform is not responsible for any actions or consequences that result from this. Users should ensure the confidentiality and security of their login information to prevent unauthorized access to their account. You are responsible for maintaining all activities conducted under your account.
3.5 Newsletter and Marketing Subscription Upon Registration: By signing up for an account on our platform, you are also subscribing to receive our newsletter and marketing emails. You may cancel your subscription at any time
3.6 Online Access Requirements: To access and utilize services provided on this platform, including participating in events or engaging with service providers, users are responsible for ensuring the following requirements are met:
All services, including 1-on-1 sessions and private group meetings, are conducted exclusively online via the aforementioned platforms. The platform is not responsible for technical issues arising from insufficient user preparation, device incompatibility, or inadequate internet connectivity. By proceeding to use the platform’s services, users acknowledge and agree to meet these access requirements. Failure to comply may result in the inability to participate in scheduled sessions or events without entitlement to a refund or rescheduling.
3.7 No Assignment: You may not assign or transfer these Terms, or the rights and licenses granted hereunder, to any third party. For example, if you registered an account as an employee of a company, your account cannot be transferred to another employee. These Terms do not confer any rights, benefits, or remedies on any third party, person, or entity. You acknowledge that your account is non-transferable and that all rights associated with your account, as well as any rights under these Terms, will terminate upon your death.
4. Modifications to These Terms
We reserve the right, at our sole discretion, to alter, modify, or remove any content from the Services at any time and for any reason, without prior notice. While we may update information on the Services from time to time, we are under no obligation to do so. Additionally, we reserve the right to modify, suspend, or discontinue all or any part of the Services at any time, without notice. We shall not be held liable to you or any third party for any modifications, changes in pricing, suspension, or discontinuation of the Services. The date of the most recent modification will be prominently displayed at the beginning of the terms or policy page.
5. Terms and Policies Regarding Liability, Risks, and Professional Services
5.1 Disclaimer of Liability from Professionals’ Actions: We are not responsible for the actions, services, content, or behavior of professionals on the platform. All professionals are independent and operate solely at their own discretion. We do not guarantee or take responsibility for the quality, accuracy, or legality of the services or content provided by these professionals. Users agree not to hold us liable for any issues, disputes, or legal matters arising from the services provided by professionals. The platform is not a party to any agreements between users and professionals and cannot be held accountable for any actions or consequences resulting from the use of services or content on the platform.
5.2 Medical Insurance Limitations Policy: Medical insurance will not be accepted for any services provided on this platform, even if the professional is authorized to offer such coverage, as the platform does not support or include medical services.
5.3 Policy on Services Not Requiring Medical or Therapy Licenses: The services and events offered on this platform are not intended to diagnose, treat, or cure any medical or psychological conditions that require licensed professionals. These services should not be seen as a substitute for professional advice, diagnosis, or treatment from licensed healthcare providers. Users seeking medical, mental health, or trauma therapy services are advised to consult licensed healthcare professionals outside this platform. The events and services offered on the platform are intended for educational and informal purposes, such as general well-being and health education and wellness tips. They do not involve diagnosing, treating, or directly advising individuals on specific health conditions.
5.4 Acknowledgment of Risks and Assumption of Liability: By participating in any event, service, or activity provided through this platform, users acknowledge and accept that there are inherent risks, which may include, but are not limited to, physical, emotional, spiritual, or psychological discomfort, as well as potential adverse feelings or experiences. Users further understand and agree that neither we nor the professionals on the platform guarantee any specific outcomes or benefits, including but not limited to therapeutic results, alternative medicine treatments, or healing methods. Users acknowledge that we and the professionals cannot guarantee specific improvements, such as physical, mental, spiritual, or emotional progress. We disclaim all warranties, express or implied, regarding the effectiveness or reliability of the services provided. Participation in any service is entirely voluntary.
By engaging with the platform and requesting services, users assume all associated risks, which may include, but are not limited to, illness, personal injury, psychological harm, pain, suffering, temporary or permanent disability, death, property damage, or financial loss. Users understand and accept that these risks may result from the ordinary negligence of us, the platform, or the professionals. To the fullest extent permitted by law, users agree to release and hold harmless the platform, its owners, affiliates, employees, and professionals from any liability arising out of these risks. By accepting these Terms, users affirm that they are acting with full knowledge of the potential risks involved and voluntarily accept and assume all responsibility for any injury, loss, or damage resulting from their participation.
6. Terms and Policies Regarding Services and Events
6.1 Modification of Services Policy: All services and products are subject to availability and may be discontinued at any time, at our sole discretion, for any reason. The platform reserves the right to modify, update, suspend, or discontinue any services, features, or content at its sole discretion, without prior notice. While we aim to minimize disruptions, the platform is not liable for any changes that may affect the availability, functionality, or performance of its services. Users acknowledge and agree that their continued use of the platform following any modifications constitutes acceptance of those changes. If a user does not agree with the changes, they may discontinue using the platform or contact support for further clarification.
6.2 Service Availability and Limitations
6.3 User Responsibility for Attendance Policy: Users are solely responsible for ensuring their attendance at any event, service, or meeting they have purchased through the platform.
6.5 Ownership Policy for Custom Materials Service:
1. Custom materials made for consumers: Customers are hereby granted a limited, non-transferable license to use the materials provided by professionals, including but not limited to videos, photos, or personal plans. Notwithstanding the foregoing, all intellectual property rights and ownership of such content shall remain solely with the professionals.
2. Custom Materials Made for Businesses
Dispute Resolution: In all cases, if misunderstandings or disputes arise between customers (whether consumers or businesses) and professionals, the customers must firstly follow the Service Issue Resolution Policy and the steps given under this policy. customers must report the issue to the platform administrator via email within five (5) days of the issue arising.
6.6 Service Quality Guarantee Policy: applies only to service "access to materials" where downloadable content after purchase is faulty or misrepresented. To be eligible for the guarantee, customers must follow the Service Issue Resolution Policy and the steps given under this policy. Customers must report the issue to the platform administrator via email within five (5) days of the issue arising. Reports submitted beyond this time frame will not be eligible for review. Guarantee does not extend to cases where the service, event, or content does not meet personal expectations, is deemed irrelevant, fails to have the desired impact, or does not deliver the anticipated outcome.
6.7 Services Management: We retain the right, but not the obligation, to:
These measures may be implemented at our sole discretion and without liability, notice, or obligation to any user.
7. Purchase and Payment Terms
8. Refund and Cancellation Policy
8.1 Events Refund and Cancellation Policy
8.2 Access to downloadable materials Cancellation and Refund Policy
8.3 Custom materials made for personal or commercial use, Cancellation and Refund Policy
8.4 Online meetings, 1-on-1 or private group Cancellation and Refund Policy
9. Service Issue Resolution Policy
9.1 Proceeding Steps: We handle customer service issue resolution reports under the following conditions:
9.2 How to Submit the Report: To submit a refund request, follow these steps:
9.3 Refund process if granted
9.4 Reasons for Denied Refunds: We reserve the right, at our sole discretion, to limit or deny refunds in situations where refund abuse is suspected, including but not limited to:
10. Dispute Resolution Policy
This policy outlines the procedures for resolving disputes across service options, specifies the platform's liability disclaimers, and details the approach to handling cases requiring jurisdictional determination.
10.1 Dispute Resolution for Events and Access to Materials: If the service, content, or event does not meet the customer’s satisfaction or needs, the customer may provide review regarding the service. The platform does not facilitate direct communication between the customer and the professional for these services. The customer is required to follow the steps outlined in the Service Issue Resolution Policy before pursuing any legal or judicial actions
10.2 Dispute Resolution for Custom Materials and Booked Meetings: If the custom material or meeting does not meet the customer's satisfaction or needs, the customer must first attempt to resolve the issue directly with the professional, as they can communicate through messages. This may include requesting or negotiating corrected content or arranging a new or alternative meeting. Additionally, the customer may provide a review regarding the service. If a resolution cannot be reached, the customer is required to follow the steps outlined in the Service Issue Resolution Policy before pursuing any legal or judicial actions.
10.3 Dispute Resolution Between Users and Our Liability Disclaimer: The platform will make reasonable efforts to assist in resolving disputes between the parties and may act as an intermediary to a certain extent. However, all efforts will be made to resolve issues amicably and without resorting to legal action. If the customer or professional chooses to pursue legal action, the platform shall not be involved in the matter, in accordance with its liability disclaimer. Professionals are solely responsible for their own liabilities, and the platform does not provide support or assume responsibility in such cases.
10.4 Our Dispute Resolution and Arbitration Agreement: Any disputes arising out of or relating to us, the platform, or these terms must be initially and directly addressed with us. If no resolution is reached, by agreeing to these terms, you agree to resolve all disputes primarily and exclusively through binding arbitration and waive the right to pursue claims in court, except as permitted under applicable law.
10.5 Jurisdiction and Venue Determination: The governing jurisdiction and venue for any arbitration or legal proceedings shall be Singapore, where our business is registered. However, upon separate request, an alternative jurisdiction and venue may be considered, provided both parties mutually agree to such alternative arrangements.
10.6 Finality of Arbitration: The decision of the arbitrator shall be final and binding on all parties, subject to the limited grounds for appeal or review provided under the arbitration rules and applicable law.
10.7 Limitation of Legal Actions: No action, regardless of form, arising out of or relating to this Agreement may be brought by either party more than one year after the cause of action has accrued, except where this limitation cannot be imposed by law.