Terms Of Service

These Terms were last updated on February 1, 2025

These Terms of Service govern your access to and use of the Welbe.net platform and services, including any content, functionality, and services offered on or through our platform and its subsidiaries (collectively referred to as "Welbe.net," "Platform," "we," or "us"). "You" or "user" refers to you as an individual user of the platform. "Customer" refers to any consumer or business, and "professional(s)" refers to freelancers or employees of the entity they represent. "Platform" refers to Welbe.net Pte Ltd, its owners, and platform administrators.

Please read these Terms of Service carefully before using the platform. By using the platform, opening an account, or accepting these Terms of Service, you agree to be bound by them, including our Payment Terms, Standards, and any additional policies, guidelines, and disclosures (collectively, the "Terms"). We recommend retaining a printed copy of these Terms for your records.

By using the platform, you agree to comply with all terms, policies, and guidelines set by the platform, including the Terms of Service, Privacy Policy, Disclaimer Clause and Intellectual Property Notice. You further acknowledge that you have read and understood these terms and policies. Failure to adhere to these terms or engaging in prohibited activities may result in disciplinary actions as outlined in the "Termination and Suspension of Account" section. IF YOU DO NOT AGREE TO OUR TERMS OF SERVICE, PRIVACY POLICY, DISCLAIMER CLAUSE OR INTELLECTUAL PROPERTY NOTICE DO NOT ACCESS OR USE THIS SITE/PLATFORM.

By using our platform or services, you acknowledge and consent to the transmission of communications regarding your browsing activities, app usage, and interactions on the platform to third parties who provide services through our platform.

By using our platform and services, you agree to enter into a legally binding contract with us, governed by these Terms of Service. These Terms constitute the entire agreement between us regarding your use of the platform, and supersede any prior agreements or discussions related to the platform or services. You acknowledge that no joint venture, partnership, employment, contractor, or agency relationship is formed between us through these Terms. Our Terms are a binding contract that governs your relationship with us while using the platform. If you are using the platform on behalf of a company, organization, or other legal entity, you confirm that you have the authority to bind that entity to these Terms.

We reserve the right, at our sole discretion, to alter, modify, or remove any content from the Services at any time and for any reason, without prior notice. While we may update information on the Services from time to time, we are under no obligation to do so. Additionally, we reserve the right to modify, suspend, or discontinue all or any part of the Services at any time, without notice. We shall not be held liable to you or any third party for any modifications, changes in pricing, suspension, or discontinuation of the Services. The date of the most recent modification will be prominently displayed at the beginning of the terms or policy page.

By engaging with the platform and requesting services, users assume all associated risks, which may include, but are not limited to, illness, personal injury, psychological harm, pain, suffering, temporary or permanent disability, death, property damage, or financial loss. Users understand and accept that these risks may result from the ordinary negligence of us, the platform, or the professionals. To the fullest extent permitted by law, users agree to release and hold harmless the platform, its owners, affiliates, employees, and professionals from any liability arising out of these risks. By accepting these Terms, users affirm that they are acting with full knowledge of the potential risks involved and voluntarily accept and assume all responsibility for any injury, loss, or damage resulting from their participation.

8.1 Events Refund and Cancellation Policy

• No Refunds or Cancellations: Refunds or cancellations are not available once the payment has been completed. This policy applies to both single purchases and packages.
• Immediate Access:Upon payment, the customer is granted immediate access to the event link or the links included in the purchased package. This constitutes the delivery of the service.
• Explicit Waiver of Cancellation Rights:By accepting these Terms of Service, the customer provides explicit consent to waive their right to cancel the purchase once the payment is made. This waiver aligns with the nature of the service, where access to event link(s) is provided immediately.
• No-Show Policy:If a customer fails to attend a scheduled event the session will be considered delivered, and no refunds, credits, or replacements will be provided.
• Non-Occurrence of Event:In cases where the event does not take place and the professional has neither rescheduled the event nor provided access to an alternative event, customer may follow the Service Issue Resolution Policy and report the issue to the admin within five (5) days of its occurrence.

8.2 Access to downloadable materials Cancellation and Refund Policy

• No Refunds or Cancellations: Refunds or cancellations are not available once the payment has been completed.
• Immediate Access: Upon payment, the customer is granted immediate access to materials. This constitutes the delivery of the service.
• Explicit Waiver of Cancellation Rights:By accepting these Terms of Service, the customer provides explicit consent to waive their right to cancel the purchase once the payment is made. This waiver aligns with the nature of the service, where access to digital content is provided immediately.
• Faulty Material:In cases where the content material is faulty, and the professional has not replaced the content or provided a notification to the customer, customer may follow the Service Issue Resolution Policy and report the issue to the admin within five (5) days of its occurrence.

8.3 Custom materials made for personal or commercial use, Cancellation and Refund Policy

• No Refunds or Cancellations: Refunds or cancellations are not available once payment has been completed.
• Order Agreement: Upon payment, the customer agrees to the content and materials they have ordered from the professional and accepts the agreed delivery time. This constitutes the confirmed order of the service.
• Immediate Access: Once the content is uploaded to the platform by the professional, the customer receives immediate access. This constitutes the delivery of the service.
• Explicit Waiver of Cancellation Rights:By accepting these Terms of Service, the customer explicitly waives their right to cancel the purchase once payment is made. This waiver is in accordance with the nature of the service, where digital content is delivered based on mutual agreement between the customer and the professional, with access provided immediately after the upload.
• Faulty or Misrepresented Material:In cases where the content material is faulty or misrepresented, the customer should contact the professional to resolve the issue and request corrected content. If no agreement is reached, then the customer may follow the Service Issue Resolution Policy and report the issue to the admin within five (5) days of its occurrence.

8.4 Online meetings, 1-on-1 or private group Cancellation and Refund Policy

• No Refunds or Cancellations: Refunds or cancellations are not available once payment has been completed.
• Rescheduling Policy: Once the booking is confirmed by customer payment, rescheduling is free of charge up to 24 hours prior to the scheduled meeting. Rescheduling requests made less than 24 hours before the meeting will follow the professional’s selected policy. Customer must accept this policy along with their payment. The available options are as following:
1. Rescheduling within 24 hours forfeits the booking, with the original fee charged.
2. Rescheduling within 12 hours forfeits the booking, with the original fee charged.
3. Rescheduling is allowed at no charge up to the meeting start time.

This policy must be set by the professional at the time of creating the meeting link for the service and cannot be changed for customers who have already made a payment.

• No-Show Policy:If a customer fails to attend a scheduled event, service, or meeting, the session will be considered delivered, and no refunds, credits, or replacements will be provided.
• Booking Agreement:Upon payment, the customer agrees to the service as described in the service description details. This constitutes the confirmed booking of the service.
• Immediate Access to the Meeting Link: Once the meeting link is uploaded to the platform by the professional, the customer receives immediate access to it after purchase. This constitutes part delivery of the service.
• Explicit Waiver of Cancellation Rights:By accepting these Terms of Service, the customer explicitly waives their right to cancel the purchase once payment is made. This waiver is consistent with the nature of the service, wherein part of the service (meeting link) is provided immediately upon payment. The remaining portion of the service will be delivered in accordance with the mutual agreement between the customer and the professional, as reflected in the confirmed booking date and time.
• Non-Occurrence Meeting:In cases where the professional did not show up for the meeting or if the meeting could not take place due to the professional's poor signal, the customer should first contact the professional to resolve the issue and request a new meeting. If no agreement is reached, then the customer may follow the Service Issue Resolution Policy and report the issue to the admin within five (5) days of its occurrence.
• If a professional needs to reschedule a meeting, they should inform the customer as soon as possible, preferably no later than 24 hours before the meeting.

1. Contact the platform admin by email at info@welbe.net with the subject line: “Service Issue Report”
2. Include the following information in your email:

The service/event URL from the platform for which you are reporting

The professional’s profile URL from the platform who provided the service/event.

A detailed description of the issue.

Any additional relevant attachments.

Your name and email address so the platform can contact you for clarifications if needed.

3. Submit the report. Reports submitted without all required details cannot be processed. The report process will begin only after the complete refund request has been submitted.

If a refund is approved, it typically takes 7 to 14 business days for the refund to be processed from the time the platform confirms refund eligibility. Additional banking delays of up to 14 days may occur, meaning the total time for the refund to appear in the customer’s account can be up to 21 days.

Refunds will be processed to the original payment method. In cases requiring a bank transfer, the platform will request the customer’s bank details, and these must be provided withing 5 days of the admin’s request.

Each bank and card issuer has its own policies on fund availability, which may affect the timeline for when the refund appears in your account.

The platform will cover only its own bank fees, and the customer will be responsible for any fees charged by their bank.

Once your refund is confirmed and sent, you will receive a notification email. If you do not see it, please check your spam or junk mail folder.

A significant portion of the services or events have been accessed, consumed, or downloaded by the user prior the report.

Multiple reports have been made by the same user or for the same service or event.

A pattern of excessive reports by a single user.

Accounts that have been reported, banned, or had course access disabled due to violations of our Terms of Service or Acceptable Use Policy.

Refunds for subscription services, unless required by applicable law.

This policy outlines the procedures for resolving disputes across service options, specifies the platform's liability disclaimers, and details the approach to handling cases requiring jurisdictional determination.

This policy outlines the procedures for resolving disputes across service options, specifies the platform's liability disclaimers, and details the approach to handling cases requiring jurisdictional determination.

You agree to indemnify, defend, and hold harmless the platform, its owners, affiliates, employees, agents, and partners from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorney's fees) arising out of or related to:

• Your use of the platform or services in violation of these Terms of Service or applicable laws.
• Content you provide, upload, or share on the platform, including infringement of any third-party rights, intellectual property violations, or misuse of confidential information.
• Your breach of any representation, warranty, or obligation under these Terms of Service.
• Any disputes, damages, or liabilities arising from your interactions with professionals, other users, or third parties.

This indemnification obligation shall survive the termination or expiration of your account and your use of the platform.

The platform makes no warranties regarding the legality, appropriateness, or accuracy of AI-generated or user-provided materials and is not liable for any issues arising from their use. The platform does not review all content or edit content for legal or factual accuracy, nor does it exercise editorial control over the materials available. As a result, the reliability, validity, accuracy, or truthfulness of content on the platform cannot be guaranteed. Users access and rely on any information provided at their own risk.

By using the platform, you acknowledge and accept that you may encounter content you find offensive, indecent, or objectionable. The platform assumes no responsibility for preventing access to such content and disclaims liability for any harm arising from exposure to or reliance on this content, to the extent permissible under applicable law. This includes but is not limited to content relating to health, wellness, and physical exercise.

• You own or have the necessary rights, permissions, and licenses for the content.
• The content does not infringe upon third-party rights, including intellectual property, privacy, or publicity rights.
• The content complies with all applicable laws, regulations, and platform policies.
• The content is not false, misleading, obscene, abusive, discriminatory, or otherwise objectionable.
• You have obtained any required consent from identifiable individuals featured in the content.
• You also agree to all such uses of your content with no compensation paid to you.

• Performance of the Professional: Share your experience regarding the professionalism, responsiveness, and conduct of the service provider.
• Knowledge and Expertise: Reflect on the professional’s level of knowledge and their ability to deliver accurate and valuable information.
• Quality of Content: Provide feedback on the content you received, such as videos, PDFs, or any custom materials, including clarity, relevance, and completeness.
• Service Delivery: Mention the quality of the online meeting, event, or any other purchased service, considering punctuality, engagement, and overall satisfaction.
• Your Overall Experience: Highlight what went well and any areas where the service could improve.

• Offensive or Inappropriate Language: Avoid insults, discriminatory remarks, or any language that may be harmful or disrespectful.
• Personal Information: Do not share contact details, names, or any private information about yourself, the professional, or others.
• Unrelated Comments: Keep your review relevant to the service you purchased; do not include unrelated opinions or complaints about the platform or external factors.
• Misleading or False Claims: Ensure your review is truthful and based on your actual experience. False accusations or exaggerated claims are not permitted.
• Promotional Content: Avoid advertising other services, businesses, or unrelated content in your review.

13.1 Advertisers: We permit advertisers to display their advertisements and related content in designated areas of the Services, including but not limited to sidebar and banner advertisements. Our role is limited to providing the platform for such advertisements, and we do not maintain any additional relationship with the advertisers beyond this arrangement.

13.2 Access and Use: The Services may include links to external websites (“Third-Party Websites”) or display content, such as articles, graphics, videos, software, or other materials originating from third parties (“Third-Party Content”). These Third-Party Websites and Content are not owned, monitored, or evaluated by us for accuracy, reliability, or appropriateness. Your decision to access or use such Third-Party Websites or Content is entirely at your own discretion and risk.

13.3 No Endorsement: We do not endorse or approve Third-Party Websites or Content accessible through the Services. The inclusion of links, references, or permissions to use Third-Party Websites or Content does not constitute endorsement, sponsorship, or affiliation with these third parties.

13.4 Independent Terms: When navigating to a Third-Party Website or utilizing Third-Party Content, these Legal Terms no longer govern your interactions. You are subject to the terms, policies, and privacy practices of the respective third party. We strongly recommend reviewing those policies before engaging with their services or content.

13.4 Limitation of Liability:

13.5 Purchases Through Third-Party Websites: Any purchases made through Third-Party Websites are strictly between you and the third party. We disclaim any responsibility for disputes, damages, or other issues arising from these transactions.

13.6 Recorded Meetings and Data Management:

For services that utilize third-party platforms for recording meetings or data management, our platform is not liable for the handling, storage, or management of such data. Third-party platforms operate under their own terms and conditions, which are beyond our control or influence. By using or interacting with Third-Party Websites or Content, you acknowledge and agree that:

• You do so at your sole discretion and risk.
• We are not liable for any issues arising from your use of third-party platforms, including but not limited to technical errors, security breaches, or disputes.
• You hold us harmless from any harm, losses, or liabilities associated with your interaction with Third-Party Websites or Content.

14.1 Platform Ownership and Usage Rights: Welbe.net Pte Ltd, the platform, and its services, including but not limited to the website, applications, APIs, databases, and content created by employees, are the exclusive property of the platform and its licensors, and are protected by copyright, trademark, and other applicable laws. Customers and professionals are prohibited from using the platform's name, trademarks, logos, or other brand features without prior authorization. Users must use the platform solely as intended and in accordance with these terms.

14.2 Usage Restrictions:The following actions are strictly prohibited:

• Accessing or tampering with non-public areas of the platform, systems, or technical infrastructure;
• Disabling, interfering with, or bypassing platform security features;
• Copying, modifying, reverse-engineering, or attempting to discover source code or content;
• Using automated tools (e.g., bots, spiders) to access the platform outside of the approved search functionalities;
• Sending deceptive or unauthorized communications that appear to originate from the platform;
• Disrupting or interfering with platform services, including spamming or abusive actions on systems.

14.3 Prohibited Conduct:To maintain a safe, respectful, and legally compliant environment, users are prohibited from engaging in the following behaviors:

14.4 Consequences of Violations: Violations of these policies may result in account suspension, termination, or legal action. The platform reserves the right to investigate and take appropriate action on any suspected prohibited conduct to protect its users, services, and reputation.

The information and services available through the platform are not intended to be accessed, distributed, or used by individuals or entities in jurisdictions where such activities would violate applicable laws, regulations, or impose additional registration requirements on the platform. Users who access the services from locations outside the platform's operating jurisdiction do so at their own initiative and are solely responsible for complying with local laws.

The platform is not designed to align with industry-specific regulations such as the Health Insurance Portability and Accountability Act (HIPAA) or the Federal Information Security Management Act (FISMA). As such, users governed by these laws are prohibited from using the services. Additionally, the services must not be used in a manner that breaches the requirements of the Gramm-Leach-Bliley Act (GLBA).

Users warrant that they are not located in, or a resident of, any country subject to applicable U.S. trade sanctions or embargoes (e.g., Iran, North Korea, Syria, Crimea, Donetsk, or Luhansk regions). Users further warrant that they are not on any U.S. government’s specially designated nationals or denied-party list. Should a user become subject to any such restrictions during the term of their agreement with the platform, they must notify us within 24 hours, at which point we reserve the right to terminate any further obligations immediately, without liability, though without prejudice to any outstanding obligations. Users may not access, use, export, re-export, transfer, or disclose any portion of the services or related technical information in violation of any applicable U.S. and international export control, trade sanctions laws, and regulations.

To the fullest extent permitted by law, the platform, its affiliates, officers, employees, agents, licensors, and service providers shall not be held liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to the use of the platform, including but not limited to the following: