By signing up as a professional (service provider) on our platform ("Platform"), you expressly agree to comply with and be bound by these Professional Terms ("Terms"), which govern your use of the Platform in your capacity as a professional. These Terms are incorporated by reference into our general Terms of Service and apply in addition to any other agreements you may have with us. You understand that your use of the platform as a professional is subject to our approval, which we may grant or deny at our sole discretion. You should check these policies periodically to ensure that you comply with any updates to them.
Please review the full guidelines and regulations by clicking the underlined texts in each section. The content on those linked pages constitutes the official regulations and policies that professionals are required to follow.
Table of content
1. Relationship Between Us
2. Professional Conduct and Responsibilities
3. Service Guidelines and Regulations
4. Refund, Cancellation and Service Issue Resolution Policy
5. Customer Data Protection and Fair Trading Policy
6. Professionals' Limits and Obligations
7. No Coverage for Legal Issues
8. Tax Regulations
9. Pricing, Revenue Share and Payment Policies
10. Copyright and Trademark Policy
11. Policy for Custom Materials
12. Content License to Us
13. Modifications to these Terms
14. Compliance with Terms and Policies
15. Contact and Deleting your Account
1. Relationship Between Us
You acknowledge that no joint venture, partnership, employment, contractor, or agency relationship is formed between us through these Terms. Our Terms are a binding contract that governs your relationship with us while using the platform. If you are using the platform on behalf of a company, organization, or other legal entity, you confirm that you have the authority to bind that entity to these Terms.
2. Professional Conduct and Responsibilities
As a professional using our platform, you agree to the following terms and conditions:
1.Account Information: You shall provide and maintain accurate, complete, and up-to-date account information at all times.
2.Eligibility and Language Requirements: You must be eligible to provide services in English; however, you may offer services in additional languages. English is the language of communication with our platform support.
3.Service Qualifications and Standards
- You confirm that you possess the necessary qualifications, certifications, credentials, and expertise-including education, training, knowledge, and skills-to offer the services you provide through your submitted content and use of our Services.
- You are responsible for ensuring that your services meet industry standards and maintain a high level of quality.
- Professionals must comply with all applicable laws and regulations and be legally eligible to offer their services, whether as a business owner, freelancer, entrepreneur, or employee.
4.Prohibited Activities: You are strictly prohibited from sharing any direct contact information with customers through the platform, including but not limited to phone numbers, email addresses, physical addresses, websites, or social media accounts. You must not include such details in any content uploaded to the platform. Also, You shall not:
- Post or share any content that is inappropriate, offensive, racist, hateful, sexist, pornographic, false, misleading, infringing, defamatory, or libelous.
- Post or transmit unsolicited or unauthorized advertising, promotional materials, junk mail, spam, or any other forms of solicitation, whether commercial or otherwise.
- Use the platform for purposes other than providing well-being services and events.
- Engage in activities that would require us to obtain licenses or pay royalties to third parties, including those related to the public performance of musical works or sound recordings.
- Frame or embed the Services in a way that circumvents the platform's intended use.
- Impersonate any person or gain unauthorized access to another user's account.
- Interfere with or hinder other professionals from providing their services or content.
- Abuse platform resources, including customer support services.
3. Service Guidelines and Regulations
On the platform you can provide events and three type of services A) Access to Materials B) Custom Materials C) Book a Meeting. On the platform, you can provide events and three types of services. You can offer all these options or just those you choose. You agree and comply with our
3.1 Guidelines to create events and services - You must be able to create events and services completely independently.
3.2 Booking calendar guide and policies - You must be able to manage booking calendar for meetings completely independently.
3.3 Guide for online video meetings and events - You must be able to organize online live events and meetings completely independently.
4. Refund, Cancellation and Service Issue Resolution Policy
You agree and comply with our
4.1 Refund and Cancellation Policy - Refunds and cancellations are not provided; however, meetings can be rescheduled.
4.2 Service Issue Resolution Policy - Professionals have the opportunity to resolve the issue before the case proceeds to the refund phase.
4.3 Service Quality Guarantee Policy - Applies only to service "access to materials" where downloadable content after purchase is faulty or misrepresented.
4.4 Refund and Revenue Policy: You acknowledge and agree that if customers are entitled to receive a refund, as specified in the Terms of Service and Service Issue Resolution Policy, professionals will not be eligible to receive any revenue from transactions for which a refund has been granted under these terms. In cases where a customer requests a refund after the relevant professional has received payment, the platform reserves the right to: A) Deduct the refunded amount from the professional's next scheduled payment; or B) If no further payments are due to the professional or the available payments are insufficient to cover the refunded amount, require the professional to reimburse the platform for any refunded amounts related to the professional's submitted content.
5. Customer Data Protection and Fair Trading Policy:
5.1 Fair Trading Regulations: Professionals are required to comply with applicable general and international Fair Trading regulations.
5.2 Content Download Policy: You are required to adhere to our Download Content Within 14 Days Policy regarding custom materials. Any documents uploaded by professionals for customer download will be automatically deleted from the platform after 14 days. The platform does not retain custom content or video recordings from private meetings beyond this period.
5.3 Privacy Policy Compliance: You agree and comply with our Privacy Policy which is designed to protect customers' data in accordance with US and EU regulations.
5.4 Data Responsibility: You agree and comply with our Professionals' Responsibilities in Privacy and Data Protection policy and acknowledge that you are solely responsible for any recordings or information collected or received from customers through the platform or during services, events, or meetings. This includes the storage of such data, whether by third-party applications or within their own records.
5.5 Customer Data Protection Policy: You agree that you will use the data you receive solely for the purpose of providing your services to customers on the platform. You further agree not to request additional personal data or store customers' personal data outside the platform. You agree to indemnify and hold us harmless from any claims, liabilities, or damages arising from your use or misuse of customers' personal data.
6. Professionals' Limits and Obligations
Professionals are not permitted to offer insurance coverage and services through the platform that necessitate a medical or therapy license, even if they are authorized to provide such services in other contexts. The events and services offered on the platform are intended for educational and informal purposes only, such as general health education and wellness tips. They do not involve diagnosing, treating, or directly advising individuals on specific health conditions. You agree and comply with our:
6.1 Disclaimer of Liability from Professionals' Actions - Professionals are liable for their own actions and services.
6.2 Medical Insurance Limitations Policy - The platform does not offer insurance coverage services.
6.3 Policy on Services Not Requiring Medical or Therapy Licenses - The platform does not offer medical or therapy license-required services.
6.4 Acknowledgment of Risks and Assumption of Liability - We aim to protect the platform and professionals.
7. No Coverage for Legal Issues
The platform does not provide coverage or guidance for any legal, tax, or compliance issues. We are not responsible for matters related to your tax obligations, labor laws, internal revenue, or any other legal or financial regulations. Professionals are solely responsible for ensuring their compliance with all applicable laws.
8. Tax Regulations
8.1 Professionals Tax Reporting and Obligations
- If you need to know the location of your customers (country or state) for your tax return, this information can be found in the customer's profile.
- You can view your own sales data in your profile if required for tax purposes. Additionally, you may request an annual income statement for platform earnings by sending an email to the platform support.
- The platform does not handle or pay any taxes or related fees on behalf you that you are required to conclude for your business. You are solely responsible for reporting and paying taxes on income earned through the platform to your local tax authorities.
- If the platform is required to report a professional's tax information to authorities, this does not exempt the professionals from their own reporting obligations.
- Should any of the professional's services or events become subject to tax regulations in the future, they are obligated to update their profile tax information on the platform accordingly.
8.2 Platform's Tax Obligations: Our platform complies with applicable tax and regulatory requirements, such as the Directive on Administrative Cooperation (DAC7) in the European Union and the Internal Revenue Code (IRC) in the United States. To meet these obligations, we may request specific business details from professionals and, if required, provide necessary information to the relevant authorities. In jurisdictions where national, state, or local sales or use taxes, value-added taxes (VAT), or similar transaction taxes ("Transaction Taxes") apply, we will collect and remit the required taxes to the appropriate tax authorities. Additionally, we reserve the right to adjust the sale price at our discretion to account for such tax obligations.
Platform's Reporting Obligations: If necessary, the platform must report the following information about you:
- Compensation (i.e., income you earned through the platform)
- Fees charged by the platform operator (e.g., commissions)
- Taxes, if the platform operator has collected any taxes from you
Required Information for Selling Services on a Digital Platform:
- The official name and address of your business
- Business ID number
- VAT or TIN number
9. Pricing, Revenue Share and Payment Policies:
9.1 Pricing: You can independently set the prices for your events and services. You may establish a current price, which could include a discount, resulting in two displayed prices: the original price (overlined) and the discounted price. You can modify prices for the services at any time, but changes in pricing will not affect purchases made prior to the adjustment. You may offer free consultations only for meetings or custom materials, or events if they serve to promote your services, materials, or other upcoming events on the platform.
9.2 Fee Calculation and Deductions: When a customer purchases your service or event, we calculate the gross amount of the sale as the total amount received from the customer ("Gross Amount"). From this, we deduct any applicable transaction taxes, mobile platform fees for purchases made through mobile provider checkouts, service and processing fees for non-mobile provider checkouts, and any other necessary amounts paid to third parties to determine the net amount of the sale ("Net Amount").
9.3 Revenue Share: Professionals will share the following percentages from their sales with the platform:
- 10% from meetings booked through the booking calendar AND from custom materials they upload to the customer
- 15% from event sales
- 30% from downloadable content sales (access to materials)
9.4 Payments: Payments to professionals will be processed once a month, on a weekday, and can't be made no earlier than 30 days after the customer's purchase. Payments are directed to the account details provided by professionals in their profile. Professionals are solely responsible for the accuracy of the information they provide. The platform is not responsible for covering any issues that arise if incorrect information is provided.
We make all professionals' payments in U.S. dollars (USD) regardless of the currency with which the sale was made. We are not responsible for your foreign currency conversion fees, wiring fees, bank fees or any other processing fees that you may incur. Your revenue report will show the sales price in U.S. dollars.
10. Copyright and Trademark Policy
You represent and warrant that any content you provide for customers or to the platform or for the admin (e.g. blog, social media ads) does not infringe on third-party copyrights, or you own or have the necessary licenses, rights, consents, permissions, and authority to authorize us to use your content. If you use content from your company or employer website, you are responsible for ensuring you have the rights to do so. Professionals should not use their or employers business trademark(s) in the content they provide for the platform or for customers. Refer to the Trademark Takedown Report and Copyright Takedown Report.
Guidelines for Using Our Trademarks: As a published professional on our platform, you are permitted to use our trademarks only with our authorization and in accordance with the requirements outlined below.
Permitted
- Use only the trademark images that we provide to you, as specified in any published guidelines.
- Use our trademarks solely for the promotion and sale of your Submitted Content available on our platform or to indicate your participation with us.
- Cease using our trademarks immediately upon our request.
Prohibited
- Use our trademarks in a misleading, false, or disparaging manner.
- Use our trademarks in a way that suggests we endorse, sponsor, or approve your Submitted Content or services.
- Use our trademarks in violation of any applicable laws or in connection with obscene, indecent, or unlawful content or materials.
11. Policy for Custom Materials
You agree and comply our Custom Content Ownership Policy.
11.1. Custom materials made for consumers: Customers are hereby granted a limited, non-transferable license to use the materials provided by professionals, including but not limited to videos, photos, or personal plans. Notwithstanding the foregoing, all intellectual property rights and ownership of such content shall remain solely with the professionals.
11.2. Custom Materials Made for Businesses
- Customer Usage Rights: Customers who purchase custom materials specifically created for their business are granted the right to use these materials for commercial purposes.
- Ownership: Professionals retain full ownership of the custom materials they create. However, professionals agree not to: A) Use the same content for their own business purposes. B) Share or sell the same content to other customers through their own business or the platform.
- Consent Upon Selection: By selecting "businesses" as the target audience for a "custom material" service, professionals consent to grant customers commercial usage rights for the content upon its upload to the platform.
- Types of Content: This policy applies to custom content, including but not limited to videos, photos, or text, created specifically for the business.
12. Content License to Us
12.1. Authorization for Content Sharing: By submitting content (including but not limited to text, images, and videos) to our platform, you retain all ownership rights. However, you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, modify, publish, and distribute your content across our platform and associated marketing channels, such as social media, newsletters, and promotional materials. This may include sharing your content with our marketing partners.
You also grant us permission to share your Submitted Content at no cost with our employees, selected partners, and in situations where it is necessary to restore access to users who have previously purchased your Submitted Content. You acknowledge that no compensation will be provided for such sharing.
12.2. Use and Modification of Submitted Content:
- We reserve the right to offer, market, and otherwise utilize your submitted content, including modifying it (e.g., adding captions) to ensure accessibility. You authorize us to sublicense these rights to third parties, such as resellers, distributors, affiliate sites, deal sites, and paid advertising platforms.
- To enhance core platform functions like search and recommendations, we may apply both generative and non-generative AI models to your Submitted Content.
- We may also record and use all or any part of your Submitted Content for purposes such as quality control, delivering, marketing, promoting, demonstrating, and operating our Services. You grant us permission to use your name, likeness, voice, and image for the offering, marketing, and sale of Services, and you waive any rights of privacy, publicity, or similar claims as permitted by law.
12.3. Content Removal: You have the right to remove all or part of your Submitted Content from our platform at any time. Unless otherwise specified, our right to sublicense the content will terminate 30 days after its removal. However:
- Rights granted to customers before content removal will remain valid, including any grants of lifetime access.
- Our right to use the content for marketing purposes will continue beyond termination.
- If your content becomes outdated or contains incorrect information, you may submit a deletion request, which will be reviewed on a case-by-case basis.
12.4. Responsibilities of Professionals: You are responsible for reviewing these policies periodically to ensure compliance. Your access to our Services is subject to our approval, which may be granted or denied at our sole discretion. We reserve the right to remove content, withhold payouts, and/or suspend or terminate your account at any time without prior notice, including but not limited to the following circumstances:
- Violation of our policies or legal terms, including the Terms of Use.
- Failure to meet our content quality standards or negative impact on customer experience.
- Actions that could damage our reputation or bring us into disrepute.
- Engaging marketers or business partners who violate our policies.
- Unfair competition, such as promoting off-platform businesses in violation of our policies.
- Any other reason determined at our sole discretion.
12.5. Use of External Content
Professionals may grant the platform permission to use their photos, videos, or text content from their business websites or social media channels. Granting or canceling this permission can be managed through the professional's profile dashboard. Before publishing such content, the platform will contact the professional for review and final approval. Approved content will be used exclusively for promoting the specific service, event, or professional or for inclusion in blog content to enhance visibility.
13. Modifications to these Terms
We may periodically update these Terms to reflect changes in our practices, services or to incorporate new features. We reserve the right to modify or amend these Terms at our sole discretion, at any time. If we make significant changes, we will notify you through prominent means, such as by email to the address associated with your account or by posting a notice within our Services. Any changes will take effect on the date they are posted, unless otherwise specified. By continuing to use our Services after such changes take effect, you acknowledge and accept the updated Terms. The most recent version of the Terms will replace all previous versions
14. Compliance with Terms and Policies
Professionals who fail to adhere to these terms, or any of our terms and policies or violate rules may face sanctions. This may include restricted access to provide services, removal of their profile from public view, or complete removal from the platform.
15. Contact Support and Deleting your Account
Contact Us: If you have any questions or need assistance, please feel free to contact our support at
info@welbe.net.
Deleting your account: Contact us if you require assistance with deleting your account or if you have pending payments. We are not responsible for providing payment through alternative means if you delete your account prior to receiving the payment. You acknowledge that, if customers have previously enrolled in your materials, your name and associated materials may remain accessible to those customers after your account is deleted
Thank you for your cooperation. We truly appreciate your professionalism and are grateful to have you as a trusted expert providing your expertise to customers on our platform.